As one component of the Amplitude customer help journey, self-serve channels are readily available to all Amplitude users to engage at your convenience.
Amplitude Self-serve Help channels
Here's an overview of the various Self-serve channels we offer as well as direct links to those channels:
| Channels | Direct Link to channel | Additional Info |
| Academy | https://academy.amplitude.com/ | academy@amplitude.com |
| Blog | https://amplitude.com/blog | |
| Community Forum | https://community.amplitude.com/ | |
| Community Slack | https://bit.ly/cohort-community | |
| Documentation | https://amplitude.com/docs | |
| Resource Center | https://amplitude.com/resources | |
| Product Updates | https://community.amplitude.com/product-updates | |
| Status Page | https://status.amplitude.com/ | |
| Trust - Privacy and Security | https://trust.amplitude.com/ | security@amplitude.com |
What to expect from each Self-serve Help channel
Amplitude Academy
Amplitude Academy is for educational Amplitude product resources like courses, webinars, or live training.
If you have any questions about using Amplitude Academy, please consult the Academy FAQ.
To contact the Academy team, please reach out to them at academy@amplitude.com.
Amplitude Blog
Amplitude Blog is for thought leadership content from industry experts.
Amplitude Community Forum
Amplitude Community Forum is where you can ask questions, find answers, and engage with professionals in the analytics space.
Amplitude Community Slack
Amplitude Community Slack is Slack version of the Community Forum.
Amplitude Documentation
Amplitude Documentation is where you'll find how-to guides, FAQs, reference docs, and troubleshooting steps.
Resource Center
Resource Center is for product analytics best practice resources like playbooks, reports, and datasheets.
Product Updates
Product Updates is for monthly platform release highlights to keep up-to-date on the latest new features.
Status Page
Status Page is where you can subscribe for proactive updates on known Amplitude-wide issues.
Please go to the Status Page and click on "Subscribe to Updates" to be alerted on critical issues.
Trust Center
Trust Center is where you can learn about our security posture and request access to our security documentation like SOC2 and DPA.
To contact the Security team, please reach out to them at security@amplitude.com.
If you think you may have discovered a vulnerability, please go to the Trust Center and scroll to the bottom to "Report Issue".