Amplitude team offerings

As one component of the Amplitude customer help journey, direct support from various Amplitude customer-facing teams like our award-winning Global Technical Support team are available for most Amplitude plans.

Amplitude Team Help channels

Different Amplitude Teams are available depending on your plan type. Here's an overview of the channels we offer and availability based on plan type: 

What to expect from each Amplitude Team channel

Amplitude has a number of customer-facing teams ready to help answer your product, technical, and plan questions. Please see below to find the best team to contact for your inquiry.

Account Management team

Premium, Enterprise, and Growth plans should reach out to their Amplitude account team (CSM/AE) for questions regarding your plan, contract, or new features. You may also voice any feature requests to your Amplitude account team. 

Plus plan should reach out to global-sdr@amplitude.com for Enterprise or Growth upgrades. Otherwise, all other account-related questions should be answered in the product, or visit Plus Plan FAQ and Plus Billing FAQ. 

Scholarship plan should reach out to scholarship@amplitude.com for Scholarship application and plan-type questions. Scholarship can also reach out to global-sdr@amplitude.com if you are interested to learn more about plan options after the one-year Scholarship period or would like to upgrade.

Starter plan should reach out to our Sales team or global-sdr@amplitude.com to learn more about different plan options or to unlock account due to overages. 

Billing team

Premium, Enterprise, and Growth plans can reach out to our Billing team for any questions about

• Invoice such as clarity on invoices, invoice disputes, name changes, invoice upload portals, payment notifications, collection issues, PO issuance, vendor setup requests from customers
• Bank related questions
• Tax questions
• Customer info updates such as new addresses, new email addresses or new contacts.

Plus plan can reach out to our Billing team for the same questions as the above. For more information, visit the Plus Plan Billing FAQ. 

Scholarship and Starter do not need to reach out to the Billing team since your plan type is for free. There should be no invoices for Scholarship and Starter plans.

Global Technical Support team

Premium, Enterprise, Growth, and Plus plans can engage with our team of technical experts across the entire suite of Amplitude products to help drive adoption. Our 97% customer satisfaction rating exceeds the industry benchmark.

There are two main channels for one-to-one support:

• Ticket/Email: our main form of communication with all paid plan types
• Live Chat: real-time support for customers on select plan types

Here's a quick overview of what the Amplitude Support team can help with:

• Best practices on feature use
• FAQs
• Troubleshooting unexpected errors
• Understanding help documentation
• Escalating and managing bug reports

If you have feature requests, please submit them through the in-product Digital Customer Success Center via the "Get Feedback" form.