FAQ: Plus Plan Billing

This article covers some frequently asked questions about Amplitude’s Plus Plan billing. If you have any general questions about deals and quoting, please reach out to our Sales team via the Sales Contact Form.

Plus Plan Basics

What terms apply to my purchase of the Plus Plan

Customers purchasing and using Amplitude's Plus plan are subject to Amplitude's Terms of Service as amended and supplemented by the Plus Plan Addendum.

What is included in my paid Amplitude Plus Plan deployment?

All products and features for the Amplitude Plus Plan are included in this article Plans to power your growth

How many projects do I get?

The Plus Plan permits the creation of up to 5 projects. For high-usage accounts (e.g., 300K MTU), our Engineering team may allow the addition of a 6th project.

Can I get more information on Monthly Tracked Users [MTUs] and Billing?

For more information on MTUs and billing, please visit our article on Monthly tracked users (MTUs) billing guide

How are unique users identified?

For more information, please visit our article on Track Unique Users

Is there a way for me to estimate how much Amplitude Plus Plan will cost?

Plus Plan costs are determined by the MTU plan that best fits your needs. Please refer here to estimate your MTUs for our latest pricing, including the rates used to calculate overages. The first invoice will be prorated based on the day and time of day you sign up for your plan, and each subsequent invoice will be billed upfront for a full month of service.
*Link to Plus Plan Overage Rates

How do you calculate overages?

Please visit our article on Plus Plan
If you have gone into overages, you can dispute overage charges by using the dispute option available on your Billing Page.
If you do not see this dispute option available in your Billing Page, please reach out to plusbilling@amplitude.com

Billing Administrative Details

How can I add my organization name?

You can contact plusbilling@amplitude.com to update your organization name.

Can you update my billing information and VAT details for me?

You can contact plusbilling@amplitude.com to update your billing and VAT details.

How do I view previous receipts and billing history?

You can view your invoice and receipt history by navigating to the Plans and Billing page in your portal and selecting Manage Billing.

Example invoice

How can I change who receives receipts and billing notifications?

The account owner can update the recipient for receipts and billing notifications. To make changes, go to the Plans and Billing page in your portal, click Manage Billing, and then select Update Information.

Tax

Your Plus Plan subscription may be subject to taxes, depending on the billing zip code or country linked to your account. If taxes apply in your jurisdiction, they will appear as a line item on your billing invoices and receipts. Certain non-profit or educational organizations may qualify for tax exemptions on Amplitude Plus Plan subscriptions. To apply for an exemption, please email a valid tax exemption certificate to PlusBilling@Amplitude.com. If your business is registered for VAT or GST, please provide your VAT or GST ID number at the time of purchase.

Payment

What are the available payment methods on Amplitude Plus Plan?

Credit cards are the only accepted payment method for both month-to-month and annual plans.

Why is my credit card charged?

For monthly plans, the charge is a recurring fee, typically billed at the beginning of each month. However, it may also be processed at other times during the month. If a charge fails, we will attempt to process it again at a later date.

When is my credit card charged?

Billing occurs on the first day of each month for that month's service. Any overages from the previous month's usage will be invoiced in arrears within the first week of the following month and charged on the 18th. If the initial credit card charge fails, we will attempt to process the payment again 24 hours after the previous attempt.

Why am I being charged if I don’t use any of my deployments?

Even if there is no activity on your account and you haven't logged into your console, any active deployments will still generate costs that we are required to charge you for.

How many times will Stripe attempt to re-charge?

Stripe will try 4x in 1 week to charge for an invoice before deeming it uncollectible.

Can I get a refund?

Charges are non-refundable. For any special circumstances that may warrant a refund, please contact PlusBilling@Amplitude.com. If a refund is approved, it should typically appear on your bank statement immediately.

Renewal, Downgrade, Upgrade, Cancellation

When does my subscription renew?

Unless you notify us of your intent to cancel your Plus Plan subscription in line with the Plus Plan terms, it will automatically renew every 12 months for annual plans or every month for monthly plans.

Can I upgrade or downgrade to a different tier?

You can upgrade to a different tier at any time, and the change will take effect immediately. Your new invoice will reflect a credit for the unused portion of your previous plan and a charge for the new plan covering the remainder of your original term, resulting in an incremental amount due immediately. You can also downgrade to a different tier at any time, but the change will only take effect at the start of the next billing period. For monthly plans, the downgrade will apply on the first day of the following month, and for annual plans, it will apply on the first day of the following year.

How can I cancel my subscription?

You may cancel your Plus Plan in your portal under the Plans and Billing page, by clicking Manage Billing and then Cancel.

What is the cancellation policy for monthly or annual subscriptions?

There are no cancellation or termination fees for monthly subscriptions. If you no longer need the service, you can shut down all your deployments, and any usage for that month will be reflected in your final bill at the end of the month. You can cancel your plan at any time, but the cancellation will take effect at the start of the next billing period. For monthly plans, the cancellation will be effective on the first day of the following month, and for annual plans, it will be effective on the first day of the following year.

Can I cancel my subscription for an add-on feature without canceling Plus Plan subscription?

Yes, this can be done but the change will take effect at the end of the current billing period. From the checkout page, simply uncheck the addon feature you wish to cancel and complete the checkout process. The system will remove the add-on at the end of the current billing cycle.

How can I delete my Amplitude Plus Plan account?

First, please make sure you downgrade your account so that you are no longer being billed.
After your account has been downgraded, to have your account removed, you can contact online support and select Plus. For details about our data erasure policy, check Privacy Rights and Choices in our General Privacy Statement.

Amplitude