Welcome to Amplitude! If you have any questions or technical issues while using Amplitude, here's how to get help.
The Amplitude customer help journey is made up of two components:
1. on-demand self-serve content for users to engage with at their convenience
2. direct support from various Amplitude customer-facing teams like our award-winning Global Technical Support team.
Amplitude Help channels
Different Amplitude Help channels are available depending on your plan type. Here's an overview of the channels we offer and availability based on plan type:
| Channels | Starter/ Scholarship | Plus | Growth | Enterprise | Premium Success |
| Academy |
✓ |
✓ | ✓ | ✓ |
✓ |
| Blog |
✓ |
✓ | ✓ | ✓ |
✓ |
| Community Forum |
✓ |
✓ | ✓ | ✓ |
✓ |
| Community Slack |
✓ |
✓ | ✓ | ✓ |
✓ |
| Documentation | ✓ | ✓ | ✓ | ✓ |
✓ |
| Resource Center | ✓ | ✓ | ✓ | ✓ | ✓ |
| Product Updates | ✓ | ✓ | ✓ | ✓ | ✓ |
| Status Page | ✓ | ✓ | ✓ | ✓ | ✓ |
| Trust - Privacy and Security | ✓ | ✓ | ✓ | ✓ | ✓ |
| Account Management Support | * | * | ✓ | ✓ | ✓ |
| Billing Support | * | ✓ | ✓ | ✓ | ✓ |
| Technical Support | * | ✓ | ✓ | ✓ | ✓ |
Part 1: Self-serve Help channels
Amplitude offers a wide range of informative, up-to-date on-demand support content. For a comprehensive list and description, please visit Self-serve Help offerings.
To jump start to one of these self-serve help channels, please click on the links below:
- Academy
- Blog
- Community Forum
- Community Slack
- Documentation
- Resource Center
- Product Updates
- Status Page
- Trust - Privacy and Security
Part 2: Amplitude team Help channels
Amplitude has a number of customer-facing teams ready to help answer your product, technical, and plan questions. Please visit Amplitude team offerings for more information.
Here is a quick breakdown of the Amplitude teams:
- Account Management teams (CSM, AE, Scholarship, Sales)
- Billing team
- Technical Support team